RETURN POLICY
Autossential Returns & Refunds Policy (UK)
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only and NOT REFUND. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@autossential.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Autossential
Attn: Returns
RMA #
5 Central Avenue
Welling, DA16 3AX
United Kingdom
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange - PLEASE NOTE WE DO NOT REFUND AND ONLY EXCHANGE.
EXCEPTIONS
1. General Overview
At Autossential, we take pride in delivering high-quality automotive products and services. This policy outlines your rights and our obligations under the Consumer Rights Act 2015 and related UK legislation.
By proceeding with a booking or purchase, you agree to the terms below.
2. Change of Mind
We do not offer refunds if a customer changes their mind, no longer wants the product or service, or does not like how the product looks after installation.
This includes dissatisfaction with the shade, appearance, style, or finish of installed products.
Under UK law, customised and installed goods are exempt from change-of-mind refunds.
3. Installed Products & Services
Once a product has been installed, it is considered used and customised and is therefore non-refundable.
Window tints are strictly non-refundable once installed.
However:
We provide a warranty on products and workmanship.
Where applicable, we will re-tint, repair, or rectify any genuine issues related to the product or installation.
4. Faulty or Defective Products (Consumer Rights Act 2015)
If a product or service is found to be faulty, defective, or not as described, Autossential will offer an appropriate remedy, which may include:
Repair
Replacement
Re-installation
Refunds will only be considered if a repair or replacement is not possible, in line with UK law.
5. Electrical & Installed Components
We are not liable for faults or failures caused by:
Third-party garages or technicians.
Customer interference with wiring, systems, or components.
Unauthorised modifications after installation.
6. Recalls / Redo Jobs (No Compensation Policy)
A recall refers to a job we agree to redo or rectify as a goodwill gesture or under warranty.
Recalls are not subject to any form of compensation, including:
Refunds
Partial refunds
Discounts
Travel costs
Loss of time or inconvenience claims
By accepting a recall or redo appointment, the customer agrees that the redo is the sole remedy.
7. Deposits & Bookings
Deposits are used to reserve time slots, technicians, and materials and are non-refundable.
Deposits will not be refunded for cancellations or no-shows.
We are always happy to reschedule bookings, subject to availability and reasonable notice.
8. Window Tints
Window tints are non-refundable under all circumstances once installed.
If an issue occurs due to product defect or workmanship:
We will re-tint under warranty.
Peeling or damage caused by customer misuse, interference, or failure to follow aftercare instructions is not covered.
9. Mobile Jobs
Mobile services require full payment in advance.
Once a mobile job is confirmed and dispatched, it is non-refundable.
Mobile jobs may be rescheduled, subject to notice and availability.
Mobile Job Recalls
If a mobile job requires a recall:
The recall may be completed at our premises or as a scheduled mobile revisit, at our discretion.
Mobile job recalls are not eligible for refunds or compensation.
Any additional mobile visits will be scheduled based on availability.
10. Cancellations
Cancellations made within 48 hours of the appointment are not eligible for a refund.
Customers are encouraged to reschedule rather than cancel.
11. Warranty
Warranty coverage will be explained at the time of purchase or installation.
Once the warranty period expires, Autossential is not liable for refunds, replacements, or repairs.
12. Payment Providers
Customers who paid via Klarna, PayPal Pay in 3, or similar providers must contact the provider directly after notifying us, in accordance with their terms.
13. Final Sale Items
Sale and discounted items are FINAL SALE and non-refundable.
14. Contact
For warranty claims or verified faults, please contact us with proof of purchase so we can assess and assist.